Get up and running managing IT help tickets and tasks in no time.
The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go!
Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization.
Remote access from your iPad, iPhone, Android or Kindle device. Stay productive wherever you go using your preferred mobile device. Now work is just a tap away with precious mouse control, screen zoom and full keyboard access. With GoToMyPC mobile apps, you can connect over 3G, 4G and Wi-Fi networks.
- Start a customer service software free trial. Help desk software helps customer support teams and agents receive, process, and respond to service requests of any size. If the term “help desk software” sounds like some automated and depersonalized nightmare, fear not. These tools are people-powered, giving your (human) customer service team.
- Backup Plus for Mac desktop Thunderbolt 3TB hard Drive STCB3000400 3-year limited warranty. 3TB 3072.0: 3 years: 168mm: 120.9mm: 1.17kg: Backup Plus for Mac desktop drive 4TB STDU4000100 4TB 4096.0: 2 years: 179.4mm: 118.10mm: 860g: Backup Plus Desk Mac with Thunderbolt 4TB STCB4000401 3-year limited warranty.
- Web Help Desk Software - Free Ed. (.dmg) v.9.1.21 Intuitive web based free help desk software by Web Help Desk includes: Incident Management - Knowledge Base - LDAP / AD Sync - Two-way Email Integration - Reporting. Unrestricted Web Help Desk Lite Edition features for Mac OS X server installation.
- The paid help desk software solution can offer your organization comprehensive, enterprise-grade help desk capabilities. Web Help Desk Full Edition is designed to provide all the features of the free help desk tool and an additional suite of services capable of transforming and improving your help desk operations.
Help remote employees by starting a secure remote support session directly from your help desk tickets.
Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet.
Need assistance?
Make sure to check out our Frequently Asked Questions, the Getting Started guide, learn how to import existing tickets, or chat with other Cloud Help Desk users for best practices and assistance.
Understanding IT Help Desk
The Spiceworks Cloud Help Desk ticketing system, with a new tech stack, makes IT simple and easy to use.
Drive-by IT support requests
driving you nuts?
Take control with Spiceworks!
Keep up with user requests, track ongoing projects
and get ahead of the next fire drill.
End users keeping you on your
toes? Get up and running in
minutes!
Setup is easier than a reboot! After all, no sense
wasting a bunch of time learning how to use your
help desk software. First ticket management
software? No problem — work tickets in minutes and
tackle issues in no time.
Built for IT. Help desk software
with exactly what you need.
Hey, we get IT and we make it easy for you to manage
IT. We’ll help you track technology issues as they
emerge so your business can keep humming right
along.
No Hassle. No Sweat. No Headaches. Ticket Closed.
Part of the Spiceworks ecosystem
The Spiceworks Cloud Help Desk is integrated with Inventory online, making it easy to track your devices and document your actions and progress on them. Have questions? Reach out to the millions of IT pros in the Spiceworks Community.
Spiceworks Cloud Help Desk Ratings and Reviews
Based on 1000+ ratings and reviews.
I’m amazed at the level of functionality provided for FREE with Spiceworks! We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system. User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request.
Other, 251–500 Employees
Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support.
Manufacturing, 101–250
Employees
My company has been using this to manage our entire IT Help Desk for about 4-5 years! We love it! I am still amazed it is free!
Healthcare, 101-250
Employees
An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support.
Government
Tickets & Tasks
Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming.
User Self-Service
Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need.
Active Directory Integration
Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.
Help Desk Team
Management
Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Plus, with multiple role types, your team sees only what they need.
Ticket Collaboration
Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together.
Multi-site Support
Got clients? Multiple locations? No problem! Set up individual sites and user portals that all roll up to your master help desk.
And… Spiceworks software is free. No admin limit. No ticket limit.
Apple Mac Help
Many ask us, “How is Spiceworks free? What’s the catch?” There is no catch. Technology companies want to inform IT pros like you about products and services that can help you do your job. We work with these companies to help them connect with you via everything from ads and emails to vendor pages in our Community, events, and more. They use Spiceworks to deliver the info they feel you’ll find helpful. And we use the money we receive from them for this advertising to keep the lights on here and provide Spiceworks at no charge to IT pros. We’d like to think that’s a win-win for the IT world all around!
The bonus? Some tech vendors offer their products (at a discount!) right inside Spiceworks to help IT pros do their jobs even easier.
Free Help Desk
Why did we work so hard to find a way to make Spiceworks free? Because we don't believe IT pros (especially those in small and medium-sized businesses who have small budgets) should have to pay for technology to manage technology. You should use your hard-won budgets on buying hardware, software, and services that help your businesses grow.